Contact Us

YOU CAN CONTACT PRIMECUT DIRECTLY AT LIZZIE@PRIMECUTBAGS.COM OR FILL OUT THE FORM TO THE RIGHT.

524 Southeast Ash Street
Portland, OR, 97214
United States

Primecut Bags: Cowhide purses hand-crafted  in Portland, OR. Exploring textures through hair on hide, shearling and leather.

Shipping + Returns

SHIPPING COSTS:

PRIMECUT IS NOT RESPONSIBLE FOR STOLEN PACKAGES. IF YOU REQUIRE A SIGNATURE PLEASE CONTACT US.

RETURNS

ALL MARKED DOWN SALE ITEMS ARE FINAL SALE. ITEMS PURCHASED WITH A PROMOTIONAL DISCOUNT CAN ONLY BE EXCHANGED.

ALL FULL PRICED PURCHASES CAN BE RETURNED OR EXCHANGED. ITEMS PURCHASED USING A PERCENTAGE DISCOUNT CAN ONLY BE EXCHANGED. RETURNED ITEMS PURCHASED USING A FREE SHIPPING DISCOUNT WILL BE REFUNDED MINUS THE SHIPPING COSTS.

FOR EXCHANGES AND RETURNS PLEASE NOTIFY PRIMECUT WITHIN 7 DAYS OF DELIVERY. RETURNS MUST BE RECEIVED BY PRIMECUT WITHIN 14 DAYS OF INITIAL DELIVERY OR PICKUP. BEFORE RETURNING YOUR ORDER PLEASE CONTACT US.

RETURNED ITEMS MUST BE IN THE SAME CONDITION AS WHEN THEY WERE SENT TO YOU. WE DO NOT ACCEPT ITEMS THAT HAVE BEEN DAMAGED BY THE CUSTOMER.

PRIMECUT IS NOT RESPONSIBLE FOR RETURNS LOST OR DAMAGED IN TRANSIT. PLEASE INCLUDE A NOTE WITH YOUR NAME AND ORDER NUMBER, ONCE WE RECEIVE YOUR RETURN YOUR CARD WILL BE CREDITED FOR THE MERCHANDISE AMOUNT. WE DO NOT REFUND SHIPPING CHARGES ON RETURNED ITEMS. IF A FREE SHIPPING CODE IS USED, THE ACTUAL SHIPPING AMOUNT WILL BE TAKEN OFF OF THE RETURN REFUND.